Our return window is 30 days from the date of delivery. To start a return or exchange, simply visit our Returns Portal using your order number and email address.
UNITED STATES, AUSTRALIA, UNITED KINGDOM, CANADA
For all items excluding “clearance” or “last sale” items, customers are entitled to one FREE return or exchange per original order within 30 days of receiving the order.
Any additional returns or exchanges, including those resulting from multiple size changes or placing new orders for the same item, may incur a USD $10 return shipping fee.
For “clearance” or “last sale” items, refunds incur a USD $10 return shipping fee, while exchanges remain FREE.
NEW ZEALAND
We provide a subsidised return label for USD$15, which is paid by the customer. If exchanging for a different size, there is an additional USD$15 shipping fee to send the replacement pair.
VIETNAM, SOUTH KOREA, THAILAND, JAPAN, TAIWAN, MALAYSIA, HONG KONG, SINGAPORE
Customers must arrange their own return shipping and return shipping costs.
ALL OTHER COUNTRIES
Customers must arrange their own return shipping and return shipping costs.
ELIGIBILITY REQUIREMENTS
- Items must be unworn, unused, and in original condition
- Original packaging and tags must be intact
- Proof of purchase must be provided or the return must be submitted through the Returns Portal
- The return or exchange must be lodged within 30 days of delivery
- Items are not marked CLEARANCE or LAST SALE
- To be eligible for your return all returns must use the return shipping label provided by Pulse Dance Shoes and include the packing slip supplied with the return instructions.
Our free returns and exchanges policy is designed to help customers find the correct size. Items that have been worn for dancing or show signs of use may not be eligible for refund or exchange.
Returned items must arrive in original, unused condition. We are not responsible for damage during return shipping. If an item arrives in a different condition to the photos submitted, a refund may be denied or partially granted.
Refunds do not include express shipping costs. Any express shipping fees paid will be deducted from the refund amount.
PROCESSING TIMES
- Returns reviewed within 24 hours
- Refunds processed within 36 hours of receiving returned items
- Funds typically appear within 5–10 business days depending on your bank
If a returned item arrives worn, damaged, or in a condition that does not match the submitted photos, and the damage was not caused during shipping, the refund may be denied and the item returned at your cost.
To begin, visit our Returns Portal.
Want to see the full policy? Read it here.
